`
Skip to Content
Shipping & Returns Policy1. Delivery area2. Processing and delivery times3. Delivery charges4. Cash on Delivery5. Delivery attempts and failed deliveries6. Address changes and rescheduling7. Order cancellation8. Doorstep inspection9. Return eligibility10. Returns we do not ordinarily accept11. How to raise a claim12. Return collection and verification13. Replacements and refunds14. Consumer rights and policy updates15. Contact us

Shipping & Returns Policy

Effective Date: 17 September 2026

Last Updated: 17 September 2026

At The Eagle Store, we pack, dispatch and deliver orders through our own delivery team. This policy explains delivery availability, charges, cancellations, returns, replacements and refunds for purchases at https://theeaglestore.in.

1. Delivery area

We currently deliver only to serviceable PIN codes within Pune and Pimpri-Chinchwad (PCMC), Maharashtra. PIN-code restrictions apply at checkout. We do not currently deliver outside this service area or internationally.

For questions about coverage, contact support@theeaglestore.in or +91 9111911858.

2. Processing and delivery times

  • Estimated delivery is maximum 5–10 calendar days after order confirmation, subject to our delivery schedule and serviceability.

  • Deliveries take place Monday to Friday and on Saturdays until 3:00 PM. There are no Sunday deliveries. Public holidays may affect processing and delivery.

  • Orders placed after 4:00 PM are processed from the next operating day. Orders placed after Saturday's 3:00 PM closing time, on Sundays or public holidays are processed on the next operating day.

  • We notify customers one day before the planned delivery to help coordinate receipt of the order.

  • Where the estimated delivery falls on a non-delivery day, delivery is scheduled for the next available operating day.

Delivery estimates may be affected by traffic, weather, local restrictions, stock availability or incomplete address details. We will notify you of known delays and provide an updated estimate.

3. Delivery charges

Delivery charges depend on the product and total order value and are displayed at checkout before you place the order.

There is currently no fixed minimum-spend threshold for free delivery. Free-delivery offers may be introduced or changed in future. The charges and offers displayed when you place your order apply to that order.

No additional Cash on Delivery handling fee is charged.

4. Cash on Delivery

  • Cash on Delivery (COD) is available for eligible orders with a total payable amount of up to and including ₹999.

  • Orders above ₹999 require prepayment.

  • Payment is due in full on delivery and may be made in cash or by UPI to our delivery executive.

  • Please retain your invoice or payment confirmation.

  • Repeated unjustified refusals of COD orders may lead to restrictions on future COD availability.

5. Delivery attempts and failed deliveries

Our team makes up to two delivery attempts, coordinated using your registered contact details. Please provide a complete address and ensure someone is available to receive the order.

If both attempts fail because the customer is unavailable, the address is incorrect, or payment or acceptance is refused, the order may be cancelled and returned to our facility.

For prepaid orders that cannot be delivered for these reasons, any delivery-charge deduction will be limited to charges disclosed and agreed when the order was placed; we will explain the refund calculation. No undisclosed failed-delivery fee will be added. Where non-delivery is our fault, we will provide a full refund.

6. Address changes and rescheduling

Address changes within our service area may be accommodated before dispatch, subject to confirmation by our team. Contact us with your order number and corrected address as soon as possible.

To reschedule delivery, notify us at least one day in advance of the scheduled delivery. The revised date is subject to availability and confirmation. If our delivery notification reaches you too late to give a full day's notice, contact us promptly so we can coordinate an alternative.

We cannot deliver to an address outside our service area. If an order cannot proceed for that reason, we will cancel it and arrange the applicable refund.

7. Order cancellation

You may cancel an order before dispatch without a cancellation charge by emailing support@theeaglestore.in or contacting +91 9111911858, quoting your order number.

Approved prepaid cancellations before dispatch receive a full refund. Once dispatched, contact us immediately; stopping the delivery may no longer be possible. Damaged, incorrect or visibly defective items may be rejected at the doorstep as described below.

We may cancel orders because of stock unavailability, an unserviceable address, a material listing error or suspected fraud. If we cancel your order, any payment received will be refunded in full.

Cancellation refunds are initiated within seven calendar days of cancellation approval. Bank or payment-provider processing time may apply after initiation.

8. Doorstep inspection

You may inspect your order before accepting it or paying for a COD order. Check the packaging, seals, visible condition, product identity, quantity and expiry information where applicable.

Inspection does not include opening sealed product containers or using the product.

If an item is damaged, leaking, incorrect, visibly defective or expired, inform the delivery executive immediately and decline the affected item. Our team will take it back and record the issue for verification and replacement or refund. If an item is missing, ask the executive to record the shortage.

Accepting an order does not remove your right to report a defect discovered later.

9. Return eligibility

We operate a defect-only return policy. Eligible issues include:

  • Damage or leakage on arrival;

  • A defective product;

  • An incorrect product, variant or quantity;

  • An expired product or a product materially different from its description; or

  • Missing items from the order.

Please report delivery-related issues within two days (48 hours) of delivery so we can investigate promptly. For an order marked delivered but not received, contact us within the same period.

This reporting window does not restrict rights available under applicable consumer law, including in relation to defects that could not reasonably be discovered within 48 hours.

10. Returns we do not ordinarily accept

We do not offer change-of-mind returns or exchanges for different products, variants or sizes. Returns are not ordinarily accepted for:

  • Incorrect selection by the customer or an item no longer being required;

  • Damage caused after delivery by misuse, mishandling or improper storage; or

  • Opened or used products where there is no qualifying defect or other valid claim.

Opening a product to discover a genuine defect does not automatically invalidate a claim. Promotional, discounted or clearance items remain eligible for remedies where defective, incorrect or otherwise covered by applicable law.

Please retain the product, packaging, labels and accompanying items where possible. Missing packaging or an invoice will not automatically defeat a valid claim if the purchase and issue can otherwise be verified.

11. How to raise a claim

Email support@theeaglestore.in or contact +91 9111911858 with:

  1. Your order number and registered contact details;

  2. A description of the issue; and

  3. Clear photographs of the product, packaging and batch/expiry details, where relevant and available.

An unpacking video may help establish what happened, but it is not mandatory. Claims will be assessed using the available evidence.

We normally respond within 5–6 hours during the support hours listed below. Messages received outside support hours are handled when support resumes. This is an initial-response target, not a guarantee that verification will be completed within that time.

For disputed deliveries, we check our delivery records and contact our delivery executive. We use the same initial-response target and keep you informed of the investigation.

12. Return collection and verification

For approved returns, our own team collects the affected product at no cost to you, at an agreed time. Please do not send products elsewhere without contacting us first.

We may inspect the returned product to verify the reported issue. If a claim is rejected, we will explain the reason and discuss the next steps with you. We will not introduce undisclosed collection or redelivery charges.

13. Replacements and refunds

Our usual first resolution for a verified claim is a replacement of the same product. If a replacement is unavailable or unsuitable, we will arrange a refund. This process does not limit any remedy available under applicable law.

  • Replacements: delivered within seven calendar days after verification and approval of the claim.

  • Refunds: initiated within seven calendar days after verification and approval of the claim.

  • Prepaid orders: refunded to the original payment method.

  • COD orders: refunded by UPI or bank transfer using details supplied by the customer.

  • Store credit is not offered. Cash refunds are not made at the doorstep.

Refund initiation means that we have submitted the refund for processing. Your bank or payment provider may take additional time to credit it; the original payment method's processing timeline applies. We will provide a refund reference or confirmation when available and help follow up if necessary.

For wrong, damaged or defective goods supplied by us, no return collection charge applies. A refund covers the affected product's paid value and applicable delivery charges attributable to the issue. If the entire order is returned because of our error, the refund includes the delivery charge paid for that order.

Doorstep rejections follow this same verification and resolution process; they do not require a separate physical return collection.

14. Consumer rights and policy updates

Nothing in this policy excludes or restricts rights or remedies available under applicable Indian consumer law. Complaints and disputes may be brought before the competent consumer commission or other authority as permitted by law.

We may update delivery coverage, charges, offers and this policy. The version and charges applicable when an order was placed continue to apply to that order. Updated terms apply prospectively.

15. Contact us

The Eagle Store

Website: https://theeaglestore.in

Email: support@theeaglestore.in

Phone / WhatsApp: +91 9111911858

GSTIN: 27AJRPR5009C1Z3

Support hours — Indian Standard Time (IST)

  • Monday–Friday: 10:00 AM–8:00 PM

  • Saturday: 8:00 AM–3:00 PM

  • Sunday: Closed

Registered address:

Ground and First Floor, Last House, Gurukrupa Colony, Lane 3, Inaya 102, Malwadi Wasti Road, Pune – 411047, Maharashtra, India.

Service area: Serviceable PIN codes in Pune and PCMC, Maharashtra.